super88 Casino & Sportsbook Data Care

This page describes what we collect when you use super88 and how we keep that data protected. We operate an online gaming platform featuring slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook markets, and esports games. To run these services, we gather information about your account, your deposits and withdrawals, your gameplay activity, and your device. We explain our practices directly—not as a distant corporation, but as the team managing your account on super88.

Our privacy commitments centre on three principles: we collect only what we need to operate the platform and comply with regulations; we keep your data encrypted and do not sell it to marketers; and you have the right to access, correct, or request deletion of your personal information subject to legal requirements.

What We Collect When You Join super88

When you register an account on super88, we ask for your email address, phone number, and a password of your choice. We use your email and phone to verify your identity and to send you account notifications (deposit confirmations, withdrawal status, tournament results). We do not share your email or phone with marketing third parties or advertisers.

Before your first deposit, we require identity verification. You provide a scan or photo of a government-issued ID (KTP or passport) and proof of address (utility bill or bank statement dated within the past three months). We store these documents in encrypted format on our secure servers. Our verification team reviews them during business hours and typically completes the process within 24 hours. Once verified, we retain your documents in our system for regulatory compliance and account recovery purposes. You may request deletion of these documents after your account is closed, subject to our legal retention requirements.

We also collect your date of birth during registration to verify you meet your jurisdiction's legal age requirement for gaming. We do not use your date of birth for marketing purposes or share it with third parties except where required by law.

How We Use Your Data on super88

We at super88 use your personal information to operate your account, process your deposits and withdrawals, verify your identity, detect fraud, comply with regulations, and improve our platform. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we share your payment details with those payment providers to confirm the transaction. Those providers process your data according to their own privacy policies.

We track your gameplay activity—which games you play, how much you wager, tournament participation, and game outcomes—to calculate your balance and settle your winnings. We also use this data to detect patterns that may indicate problem behaviour or fraud, such as unusually rapid betting or account access from multiple countries. If we detect suspicious activity, we may freeze your account temporarily while we investigate.

Our support team may access your account history when you contact us with a question or dispute. We use your communication (chat messages, emails) to resolve your issue and to improve our support processes. We do not record phone calls unless you explicitly consent, and we inform you when recording begins.

Encrypted storage

Your personal data and account balance are stored on servers protected by encryption standards (typically 256-bit SSL/TLS), making them unreadable to unauthorized parties.

Payment processor

Third-party operators (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) that handle deposit and withdrawal transactions on our behalf.

KYC (Know Your Customer)

The regulatory process by which we verify your identity and address to prevent fraud and comply with anti-money-laundering laws.

Where Your Data Sits and Who Can See It

Our servers may sit outside your jurisdiction, possibly in multiple countries. By using super88, you consent to your data being transferred to and stored in those locations. We protect that data with encryption and access controls—only our staff with legitimate business need (account support, fraud investigation, technical maintenance) can view your information.

We do not sell your personal data to advertisers, marketing companies, or data brokers. We do not share your gaming activity, balance, or contact information with third parties except in these cases: (a) payment processors need your payment details to confirm deposits and withdrawals; (b) our cloud-hosting provider needs limited access to maintain server security and uptime; (c) we are required by law to disclose information to government or law-enforcement authorities (tax authorities, anti-money-laundering regulators, etc.); and (d) we share anonymized, aggregated data (total players, regional trends) for regulatory reporting, with no personally identifying information included.

Cookies and Tracking on super88

We use cookies—small files stored on your browser—to keep you logged into your super88 account, to remember your preferences (language, game settings), and to measure how you use our platform (page visits, game selections, time spent). These cookies do not track you across other websites. You can disable cookies in your browser settings, though doing so may prevent you from logging into super88 or using certain features.

We use analytics tools to count visitor numbers, measure traffic sources, and understand which pages and games are popular. These tools do not identify you personally; they record that "a visitor from Jakarta played Aviator on Tuesday," not "John Smith played Aviator on Tuesday." We use this data to improve our platform and to fix technical issues.

Your Rights and How to Contact Us

You have the right to request a copy of all personal data we hold about you. Contact our support team via in-app chat, email, or phone during business hours with your account ID and request. We provide your data within 10 business days in a readable format.

You have the right to correct inaccurate information. If your address or email has changed, log into your account and update it in your profile settings. If you cannot self-correct a piece of data, contact our support team.

You have the right to lodge a complaint with your local privacy regulator if you believe we have mishandled your data. Our support team can provide contact details for the appropriate authority in your jurisdiction.

Data Retention and Account Closure

When you close your account on super88, we retain your personal data, transaction history, and identity documents for a legal retention period (typically five to seven years). This allows us to comply with anti-money-laundering regulations, resolve any disputes about your account, and help law-enforcement authorities if needed. After the retention period expires, we delete the data securely.

If you request account closure, we process your request within five business days. Any remaining balance is returned to your registered payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank account). If we cannot process the refund to your original payment method, we hold your balance for up to 12 months while you arrange an alternative method. After 12 months, unclaimed balances are treated as abandoned, and we may be required to transfer them to a government escrow account.

Changes to This Privacy Policy

We may update this privacy policy at any time by publishing a revised version on this page. If we make material changes that reduce your privacy protections or increase our data-collection practices, we notify you via email at least 7 days before the change takes effect. Continued use of super88 after the notification period constitutes your acceptance of the revised policy. If you do not accept the changes, you may close your account.

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